From opening an account to withdrawals, bonuses, or technical issues — we're here for you every step of the way.
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Everything you need to know about creating a new account, changing your password, identity verification, and account security.
Information on depositing and withdrawing via Mobile Pay, Nagad, Rocket, and bank transfer — including processing times and limits.
Terms and conditions for welcome bonuses, free bets, cashback, and special offers.
Rules and odds explained for slots, Live Casino, Sports Betting, and live betting.
Download, install, update, and troubleshoot the Android and iOS apps.
All guides on two-factor authentication, account security, and keeping your personal information safe.
We walk new users through everything step by step. You can get started in just a few minutes.
Visit the jitab website and click the "Register" button. Enter your mobile number, email, and a strong password. Your account will be ready in just 2–3 minutes.
To secure your account, upload a photo of your National ID or passport. Verification is typically completed within 30 minutes to 2 hours.
Deposit easily via Mobile Pay, Nagad, or Rocket — starting from as little as ৳100. Your first deposit automatically gets a 100% bonus.
Your welcome bonus will be credited to your account immediately after your deposit. You can start playing or betting directly from your bonus balance.
Head over to Sports Betting, slots, or Live Casino — whichever you prefer — and enjoy. If you ever need help, we're always available on Live Chat.
Keep in mind: At jitab, each account is tied to a single device or number. Creating multiple accounts may result in all of them being suspended.
Complete guide to transacting with all popular payment methods in Bangladesh
Making a payment on jitab is just as easy as mobile banking. Copy the number in Mobile Pay, enter the amount, enter your PIN — done. Deposits typically arrive in your account within 30 seconds to 2 minutes. Withdrawals usually process in 5 to 15 minutes, which is significantly faster than most other platforms.
However, identity verification (KYC) is required before your first withdrawal. It's a one-time process and won't be needed again. After submitting a withdrawal request, a support agent manually reviews and approves it, so processing may take a little longer during late-night hours.
| Payment Methods | Deposit Time | Withdrawal Time | Minimum | Maximum (Daily) |
|---|---|---|---|---|
| Mobile Pay | Instant | 5–10 minutes | ৳100 | ৳50,000 |
| Nagad | Instant | 5–15 minutes | ৳100 | ৳50,000 |
| Rocket | Instant | 10–20 Minutes | ৳200 | ৳30,000 |
| Bank Transfer | 1–3 hours | 1–24 Hours | ৳500 | ৳2,00,000 |
Important: The mobile number you send money from must match the number registered on your jitab account. Sending from a different number may delay payment verification.
For any issues, reach out to us instantly via Live Chat.
Many users find jitab's bonus system a little confusing at first — especially the wagering requirements. It's actually simpler than it sounds. Say you deposit ৳2,000 and receive a ৳2,000 bonus. To withdraw that bonus, you'll need to place a total of ৳60,000 (30x) in bets. This count includes wagers from both your real balance and your bonus balance.
Most regular players meet this requirement within 7–14 days. On top of that, jitab offers monthly reload bonuses and various seasonal promotions with lower wagering requirements. Full terms for all bonuses are available on the "Promotions" page.
| Bonus Type | Amount | Wager |
|---|---|---|
| Welcome Bonus | 100% (up to ৳10,000) | 30x |
| Reload Bonus | 50% (up to ৳5,000) | 25x |
| Cashback | 10% Monthly | 1x |
| Free Bet | ৳500 weekly | 5x |
| Referral | ৳300 per Referral | 10x |
Simple solutions to the most common account issues
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number or email. Use it to set a new password. The whole process takes under 5 minutes.
If you haven't received your OTP, check your spam folder or wait 2 minutes and try again.
Your account may be temporarily locked after multiple incorrect password attempts or if suspicious activity is detected. Please contact customer support directly and verify your identity to resolve this.
This is a security measure — our support team typically resolves the issue within 1 hour.
To update your name, email, or mobile number, please contact support directly. For security reasons, these changes cannot be made from your profile page. You will need to provide a valid ID.
Information change requests typically take up to 24 hours to process.
Enable two-factor authentication to keep your jitab account more secure. Go to the Settings page, navigate to the Security section, and activate the 2FA option. No one will be able to log in without an OTP.
Enabling this feature brings your risk of account compromise down to nearly zero.
Our expert team is always ready to help with any issue
The fastest way to get help. Click the chat button at the bottom right of any page — you can chat in Bengali.
Average response time: 3 minutesFor complex issues or if you need to send documents, reach out by email. Write to support@jitab.bet with full details.
Response time: 2–6 hoursYou can also schedule a callback at a time that suits you. Just let us know in Live Chat and an agent will call you back.
Hours: 9:00 AM – 11:00 PMHave these ready before contacting support: Your registered mobile number, account username, and a brief description of the issue — this helps us resolve things much faster.
Answers to the most frequently asked questions in the Help Center
Our expert support team is always here for you. Jump into live chat or sign up directly to get started.